CD training tool
Telecommunications crime is widespread and extremely difficult to tackle. Information transmitted by wireless technology (ie credit card details, passwords etc) is speedily becoming a more attractive steal than industry hardware itself, with the potential for criminals to embezzle millions.
Jack Wraith MBE is at the forefront of unprecedented crime prevention scheme ‘The Telecommunications UK Fraud Forum’ (TUFF). Currently TUFF represents forum members Vodafone, Orange, BT Cellnet, Nokia and Virgin Mobile, in fact, TUFF has 35 member organizations which represent over 95% of the UK's telecommunications customers.
TUFF realised that telecommunications crime is evolving at the same rate as the technology because of the underworld’s effective communications infrastructure. Illicit information advantageous to the fraudster might have taken months to permeate the criminal world 5 years ago. Today it is widely available within seconds. On the other hand the competitive nature of the trade has meant that telecommunications companies have been at a disadvantage, unwilling to share and disclose standards and practices, to stand united against the threat.
Personnel in the various organisations involved in fighting this kind of crime need training and information about new scams needs to be disseminated efficiently and clearly. TUFF approached DVA requesting a way to deliver training information in a quick to set up and easy to use format.
The medium was quickly narrowed down to CD ROM, DVA’s new Electronic Brochure format (EB) in particular, because of its usability, ease of navigation and the chance to make the learning experience enjoyable with the use of state-of-the -art animation rather than just static graphics.
The CD contains text, graphics and animated sequences linked to voiceovers and is arranged in a clearly structures menu system. Question and answer sessions at the end of each section help the candidates assess their own progress through the topics. An automatic book-marking system allows users to undertake the study in multiple sessions, at their own pace, without losing track of sections they have already seen.
The EB was created in Flash using XML technology. Graphics and text are held externally and so can be modified without returning to DVA, pages can also be added and removed and their order changed, also without returning to DVA.
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